Privacy Policy

1. Introduction

Jai Mata Di Enterprises ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Business name, GST number, drug license number, shop address
• Account Information: Username, password (encrypted), account preferences
• Order Information: Order history, purchase preferences, payment information
• Communication Data: Correspondence, inquiries, feedback, and messages

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your orders, manage your account, and provide customer support
• Communication: To respond to your inquiries, send order confirmations, updates, and notifications
• Business Operations: To manage our business, improve our services, and maintain records
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you promotional materials, newsletters, and special offers (with your consent)
• Security: To protect against fraud, unauthorized access, and other security threats
• Analytics: To analyze website usage, improve user experience, and optimize our services

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service providers (all bound by confidentiality agreements)
• Legal Requirements: When required by law, regulation, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• With Your Consent: When you have given us explicit consent to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure password storage using industry-standard hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data security and privacy
• Secure server infrastructure and data backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service provider
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the contact information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (such as tax and accounting requirements)
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are intended for business customers only and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending email notifications for significant changes (if applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Compliance with Indian Laws

This Privacy Policy is designed to comply with applicable Indian laws and regulations, including but not limited to:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Any other applicable data protection laws

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: